Your Support Team at Haven Health

At Haven Health, you will encounter different members of our support team. We have provided information about some of our support team roles to help you get acquainted with what Haven Health staff members do. 

Executive Director

An Executive Director is responsible for overseeing the overall strategic direction and operations of Haven Health, ensuring that it is aligned with our mission and goals. The Executive Director works closely with the Chief Operating Officer and Board of Directors. They are responsible for developing and implementing strategies, policies, and initiatives to drive the organization’s success. 

Additionally, they are responsible for managing financial resources, fundraising efforts, and maintaining relationships with stakeholders and community partners. The Executive Director plays a crucial role in ensuring the quality of care at each Haven Health facility, meets the objectives of Haven Health, our patients, family members, and employees, and complies with legal and ethical standards.     

Administrator

An Administrator manages and supervises various administrative tasks and operations within our organization. They oversee the day-to-day activities such as organizing and maintaining files, records, and databases and handling correspondence. 

Administrators also play a crucial role in budgeting and financial management, ensuring that resources are allocated effectively. Additionally, they may be involved in hiring and onboarding new personnel and providing support and guidance to staff members to support the smooth functioning of our organization.

Director of Nursing

The Director of Nursing (DON) is a key leadership role within our healthcare organization. They oversee and coordinate all aspects of nursing care, ensuring the delivery of high-quality, safe, and compassionate patient care. 

The DON works closely with nursing staff, the Executive Director, supervisors, Haven Health employees, and other healthcare professionals to develop and implement nursing policies, procedures, and protocols. They ensure that nursing practices adhere to regulatory guidelines and standards and monitor and evaluate the quality of care provided by the nursing team. 

Additionally, the DON manages staffing levels, budgets, and resources to ensure efficient and effective operations. They also play a crucial role in promoting professional development, creating a positive work environment for nursing staff, and providing exceptional patient care while maintaining high nursing standards.

Resident Relations Manager

A Resident Relations Manager is a professional responsible for fostering positive relationships between residents and the facility they reside in. Their primary focus is ensuring residents’ needs and concerns are addressed promptly and accurately. 

They act as a liaison between residents, Haven Health staff, and various departments within the organization, resolving any issues or conflicts that may arise. They work closely with residents to understand their preferences, gather feedback, and implement necessary improvements to enhance the overall resident experience. 

Additionally, the Resident Relations Manager organizes and coordinates resident events, activities, and social programs to promote a sense of community and engagement. They play a vital role in ensuring resident satisfaction by creating a supportive and welcoming community for all residents during admission, discharge, and throughout their stay.

Admissions Coordinator

An Admissions Coordinator coordinates the admission process for new patients and residents. Their primary duty is to guide individuals through the admissions process, ensuring that all necessary paperwork, documentation, and requirements are completed accurately and correctly. 

They serve as a point of contact for applicants and their families, providing information, answering inquiries, and addressing concerns about the admission process. They also collaborate with various departments to gather and review necessary information, such as medical records and insurance coverage. 

Additionally, the Admissions Coordinator may conduct interviews or assessments to evaluate eligibility and suitability for admission. They play a crucial role in ensuring a smooth and efficient admissions process, ultimately helping individuals transition into a Haven Health facility with ease.

Quality care at Haven Health Group

We hope you have enjoyed learning more about some of our different Heave Health staff members’ roles. We invite you to learn more about our skilled nursing facilities, assisted living care, and rehabilitation services available at 23 different locations throughout Arizona.

Contact us today to schedule a free consultation. 

Sources:

Director of Nursing Job Description: Top Duties and Qualifications. (2023).

What Is a Rehab Director and How to Become One. (2023).

What Is an Admissions Coordinator and How to Become One. (2023).