Frequently Asked Questions

As you find out more about how Haven Health meet your needs, you may have questions about how our services and facilities can fit your specific situation. Here are some common questions and answers about our facilities, services, and other aspects of care.


Healthcare and Services

How Often Will the Rehabilitation Staff Work with My Loved One?

Rehabilitation staff is onsite 7 days a week, your loved one will probably receive therapy 5 or 6 days a week. In most cases, your loved one will receive 1 hour of therapy per day. In some circumstances they will receive up to 2 hours per day.

How Often Will a Physician or Health Professional Visit?

You will be seen by a health care physician or professional at least weekly, but in most instances you will see a healthcare practitioner 2-3 times per week.

What Safety Precautions Are You Taking for COVID-19 and Other Infectious Disease?

Our facilities adhere to the safest COVID-19 cleaning protocols. We regularly deep clean our spaces to ensure ongoing infection prevention. Additionally, our staff are regularly tested (in most instances 1-2 times per week) for COVID-19. They are also screened every time they enter the facility. Starting December 29, 2020, our caring professionals began to receive the COVID-19 vaccine to further help in the prevention of COVID-19 spread.

Do I Need to Bring My Medications?

No, we will order and administer all medications on behalf of our residents/patients.

What Is the Difference Between Long Term Care and Short Term Rehabilitation?

Long Term Care residents are people that no longer fully function at home on their own. In most instances, long term care residents need help with dressing, grooming, transferring, and/or eating. Our dedicated team of nursing professionals will provide 24-hour nursing care to help long term residents remain healthy while in our facility. Short term rehab patients are patients that do not require permanent housing in our facility and only need a short stay to regain strength before discharging back to their prior living situation. Generally, short term stays last between 14 and 100 days.

What Is the Difference Between Skilled Nursing and Assisted Living?

An assisted living facility is where loved ones that are still somewhat independent will live. The advantage of an assisted living is it still allows for independence but gives people access to cooked meals, laundry services, pharmacy services, and regular activities. As people decline in function, they will want to move to a Skilled Nursing facility, where the level of care and staff is augmented to give people better access to daily living help.

What Services and Types of Therapy Are Offered?

We offer a full range of Physical, Occupational, and Speech Therapy. In all instances, you will receive a comprehensive evaluation followed by a custom treatment plan with your goals for recovery always in mind.

Who Determines the Length of Stay And Determines When You Will Be Discharged?

Length of stay and discharge are determined by our nursing team, the therapy department, the attending physician, and the patient and family in a coordinated Care Plan meeting.

How Do I Get to My Appointments?

Our social workers will schedule your appointments if needed and our team of drivers will take you to your follow up appointments.

What Are the Patient Discharge Procedures?

Weekly progress will be measured and discussed by our nursing team, the therapy department, the attending physician, and the patient and family in a coordinated Care Plan meeting. As progress goals are met, we will discuss discharge plans and set a discharge date.


What Activities Are Available?

Activities are personalized to fit the likes and dislikes of our residents. We offer both group as well as individual activities and encourage input and recommendations from our residents.

What Articles of Clothing Should I Bring?

We find that most residents prefer loose and comfortable clothing for most activities and services we provide at our facilities.

Is Smoking Permitted in the Facility?

These rules are facility-specific. Please contact your local facility for rules about smoking on the premises.

Are Grooming Services Available for Male and Female Residents?

Yes, we have onsite beauty parlors. Residents have hair and beauty services available upon request. Beauticians provide a list of services as well as pricing.

Financial Questions

Do You Offer Financing Options?

Haven offers assistance with AHCCCS/ALTCS applications to help cover costs you can not afford. Financing options are available for resident/Insurance co-pay’s if there are no other means, please inquire with our Business Office for more details.

What Documentation Should I Bring?

Copies of all Medical Insurance cards (front and back please), Financial and Medical Power of Attorney.